A customer service representative at Malca-Amit is required to work in a fast-paced customer-focused environment and to ensure the protection of personnel and shipments for which the company is responsible. This position requires strict policy of following rules and procedures to protect and safeguard the transport and property of Malca-Amit and its customers, as well as the safety of people on the premises of Malca-Amit. The position is working in an office with fellow reps collaborating to set up services.
Malca-Amit USA, LLC, a division of The Malca-Amit Group of Companies, consists of an international team of experts, including logistics, security, customs house and special operations professionals, who provides professional service tailored to the specifications and needs of the global luxury goods industry and international banks. We are looking for an experienced customer service representative to join our Louisville, KY operations.
• Respect and follow the company's guidelines and procedures
• Answer telephone and emails to assist clients and other offices with scheduling or completing of services
• Set up pickups and deliveries of high value shipments via email and phone
• Complete task using Microsoft 365 - Outlook, Excel and Word
• Complete daily reports
• Crosstrain and perform other duties as assigned
Minimum qualifications:
• Minimum of 21 years of age
• Ability to use excel worksheets, answer questions / complete tasks requested via either phone or email
• Excellent attendance
• Must pass drug screen and FBI background check
• Self starter
Preferred qualifications:
• High School diploma or GED
• Previous employment in office environment
Professional skills:
• Excellent ethics and integrity
• High attention to detail
• Collaborative work style
• Excellent customer service
• Ability to work independently
• Professional, positive demeanor
• Accrued Vacation Days
• Accrued Sick Days
• Accrued Personal Days
• Life Insurance
• Individual Health Insurance
• After 6 months of employment Malca-Amit contributes towards the premiums of Family Health Insurance
• 401K
Please submit your application together with a full resume, stating your date of availability by clicking "Apply Now".
All applications will be treated in strict confidentiality and used by our Group of Companies for recruitment purposes only. Personal information of unsuccessful candidates will be destroyed after 6 months.
