Working in a small team which includes Sales and Customer Services, the Account Executive will primarily be responsible for driving sales revenue for Malca-Amit and provide outstanding customer service to all clients, as well as shipment processing and operational duties as needed or directed by Management.
• Identify sales opportunities for new and existing clients.
• Educating new and existing clients on Malca-Amit history, services and rates.
• Regularly review client rates and tariffs.
• Support Management with Malca-Amit rate reviews.
• Identifying and assessing client needs to achieve full client satisfaction.
• Providing customer service in person at Hatton Garden office or while visiting clients.
• Proactively arrange and participate in client facing meetings.
• Effectively liaising with our internal Operations department.
• Liaising with subcontractors and other visitors.
• Supporting within the office environment with a high volume of emails and phone calls.
• Physically handling and preparing shipments for dispatch.
• Handling and distributing letters and cheques.
• Receiving and processing shipment bookings from clients.
• To actively communicate with clients with sales quotes, as well as to ensure they are made aware of any delays or issues with shipments.
• To cover for team members during absence and encourage team working.
• Proactively recommend improvements, which contribute to improved customer service and team effectiveness.
• Support Malca-Amit EMEA social media and marketing efforts to drive brand awareness and sales.
• Actively support with client events, shipments, hand-carries or other business-related requirements to go above and beyond.
• Create and present both client facing and internal slides, presentations or rate sheets.
• Customer focused and able to multi task in a fast-paced environment.
• Excellent interpersonal skills.
• Good organisational skills.
• A confident and proactive communicator via telephone and email.
• Team player.
• Computer literate and proficient user of MS Office (Outlook, Word, Excel).
• Friendly and professional.
• Ability to hit deadlines.
• Strong communication skills.
This role requires references to be provided for the last 5 years as well as a successful DBS check
We offer an attractive package to the successful candidate, including pension.
All applications will be treated in strict confidentiality and used by our Group of Companies for recruitment purposes only. Personal information of unsuccessful candidates will be destroyed after 6 months.
