Working in a small team to provide outstanding customer service as well as processing domestic and international shipments.
• Receiving and processing shipment bookings from customers.
• Effectively liaising with our internal Operations department.
• Liaising with subcontractors.
• Managing a high volume of emails and phone calls.
• Physically handling and preparing shipments for dispatch.
• Handling and distributing letters and cheques.
• Identifying and assessing customers’ needs to achieve customer satisfaction.
• Providing customer service in person.
• Actively communicating with customers to ensure they are made aware of any delays or issues with shipments.
• Covering for team members during absence and encouraging team work.
• Proactively recommend improvements, which contribute to improved customer service and team effectiveness.
• Proven experience as an administrative assistant or office admin assistant.
• Proficiency in MS Office (MS Excel and MS Word, in particular).
• Excellent time management skills and the ability to prioritise work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to multi-task
• Ability to maintain confidentiality.
• Right to work in the UK.
This role requires references to be provided for the last 5 years as well as a successful DBS check
Pension
All applications will be treated in strict confidentiality and used by our Group of Companies for recruitment purposes only. Personal information of unsuccessful candidates will be destroyed after 6 months.
